Sales Policy

Effective Date: April 16, 2025

At ZENFINEUNIE, we are committed to providing our customers with high-quality household appliances at competitive prices. Our Sales Policy outlines the terms and conditions that apply to the purchase of products from our website and through our customer service team.

1. Product Availability

  • Stock Availability: All products listed on our website are subject to availability. In the rare event that an item is out of stock after an order is placed, we will notify you immediately and offer you a choice between a backorder, a similar product, or a full refund.

  • Product Information: We strive to provide accurate product descriptions, images, and specifications. However, there may be occasional discrepancies. Please contact our customer service team if you have any concerns or questions about a product before purchasing.

2. Pricing

  • Pricing Accuracy: We make every effort to ensure that the prices listed on our website are accurate. However, in the event of a pricing error, we reserve the right to correct the price before processing your order. If the error is discovered after you’ve placed an order, we will contact you to confirm whether you wish to proceed with the updated price or cancel the order.

  • Currency: All prices are listed in the local currency applicable to your region.

  • Sales Tax: Applicable taxes will be calculated and added to the total price during checkout based on your shipping address.

  • Promotions and Discounts: ZENFINEUNIE may offer promotions, discounts, or special offers from time to time. These offers are subject to specific terms and conditions, including expiration dates and restrictions on product eligibility. Discounts cannot be applied to previous orders or combined with other promotions unless explicitly stated.

3. Order Process

  • Placing an Order: You can place an order on our website by adding products to your shopping cart and proceeding through the checkout process. Once your order is confirmed, you will receive an order confirmation email with the details of your purchase.

  • Order Confirmation: An order confirmation email is sent to the email address provided during checkout. This email serves as a summary of your order and is not an acceptance of your order.

  • Payment: We accept various payment methods, including credit and debit cards, and secure online payment gateways. Payment is processed securely through third-party services to ensure your financial information is protected.

4. Shipping & Delivery

  • Shipping Methods: We offer various shipping options to deliver your products within a reasonable timeframe. Shipping costs will be calculated based on your delivery location and the weight of the products.

  • Shipping Time: Shipping times vary depending on the destination and product availability. Estimated delivery times will be provided during checkout. However, delivery dates are not guaranteed and may be affected by external factors such as weather conditions, shipping delays, or public holidays.

  • Order Tracking: Once your order has been shipped, we will send you a tracking number via email to track your delivery status.

5. Returns and Refunds

Our Refund and Returns Policy applies to all purchases made through ZENFINEUNIE. If you are not satisfied with your purchase, you can return eligible products within 30 days for a refund or exchange, subject to the conditions outlined in our Returns Policy.

6. Cancellations

  • Order Cancellation: Orders can be canceled before they are shipped. If you wish to cancel your order, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled, but you may return it in accordance with our Returns Policy.

  • Refund Process: Once your return is received and inspected, your refund will be processed to your original payment method within 5-10 business days.

7. Customer Service

At ZENFINEUNIE, we prioritize customer satisfaction and are here to assist you with any issues you may encounter. Our customer service team is available to help with order inquiries, product support, and any questions about our sales process.

  • Email: info@zenfineunie.com

  • Phone: 079 1879 2476

  • Address: 54 Seafield Place, Forsinain, United Kingdom

8. Legal Compliance

ZENFINEUNIE complies with all relevant laws and regulations regarding sales, consumer protection, and data privacy. By purchasing from our website, you agree to comply with all terms and conditions of our Sales Policy.

9. Changes to Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be reflected on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about any changes to our terms and conditions.