Payment Policy

Effective Date: April 16, 2025

At ZENFINEUNIE, we strive to provide our customers with a secure and convenient payment experience. This Payment Policy outlines the payment methods, processes, and terms that apply when purchasing products from our website.

1. Accepted Payment Methods

We offer a variety of secure payment options to ensure that you can pay for your orders in the way that best suits you. The available payment methods include:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • PayPal: You can use your PayPal account to make secure payments through our website.

  • Bank Transfers: We may offer bank transfer options for larger orders upon request.

  • Other Online Payment Systems: We also accept payment through trusted online payment services, such as Apple Pay and Google Pay, where available.

All payment methods are processed securely through trusted third-party payment processors, ensuring that your financial information is protected.

2. Payment Processing

  • Order Confirmation: Once you place an order, you will be directed to a secure payment page where you can enter your payment information. Once your payment is successfully processed, you will receive an order confirmation email.

  • Payment Authorization: We authorize payments at the time of order. However, your payment will not be debited until your order is confirmed and processed. If there are any issues with processing your payment (e.g., insufficient funds or incorrect details), we will notify you to resolve the issue.

3. Currency and Pricing

  • Currency: All transactions are processed in the local currency applicable to your region. Prices on the website are displayed in the relevant currency before checkout.

  • Pricing Accuracy: We make every effort to ensure the prices listed on our website are accurate. In the event of a pricing error, we will contact you for confirmation of the correct price before processing your order.

  • Sales Tax: Sales tax will be calculated at checkout based on the shipping address. Applicable taxes will be added to your total order amount.

4. Security and Privacy

At ZENFINEUNIE, we take the security of your payment information seriously. We use industry-standard encryption technology (SSL) to protect your sensitive data during the transaction process. Your payment details are processed through trusted, PCI-DSS-compliant payment processors, ensuring that your financial information remains secure.

  • Data Protection: We do not store sensitive payment information such as credit card details on our servers. Payment information is only stored with our secure third-party payment processors.

5. Order Review and Confirmation

After you complete your payment, we will send you an order confirmation email with the details of your purchase. This email serves as a receipt of your transaction. Please review the details carefully. If there are any discrepancies, please contact our customer service team at info@zenfineunie.com immediately.

6. Payment Disputes and Chargebacks

If you believe a payment dispute or chargeback is necessary, please reach out to our customer service team before filing a chargeback with your bank or payment provider. We are committed to resolving payment issues promptly and will work with you to address any concerns.

7. Refunds and Adjustments

Refunds will be issued based on our Refund and Returns Policy. If you are eligible for a refund, the amount will be returned to the original payment method used during the purchase. Please note that depending on your payment provider, it may take several business days for the refund to be processed and reflected in your account.

8. Late or Failed Payments

  • Payment Failure: If your payment is not successfully processed (due to insufficient funds, incorrect details, etc.), we will notify you and ask you to update your payment information. If we do not receive updated payment details, your order may be canceled.

  • Late Payments: If your payment is delayed for any reason, we may hold the processing of your order until the payment is successfully completed. In some cases, delays may lead to order cancellation, so we recommend resolving payment issues promptly.

9. Contact Information

If you have any questions or concerns regarding payment methods, billing, or order processing, please feel free to contact our customer support team. We are happy to assist you in any way possible.

  • Email: info@zenfineunie.com

  • Phone: 079 1879 2476

  • Address: 54 Seafield Place, Forsinain, United Kingdom