Terms and Conditions

Effective Date: January 8, 2025

Welcome to Zenfine Unie! These Terms and Conditions (“Terms”) govern your use of our website (zenfineunie.com) and any products or services provided by Zenfine Unie (“we”, “us”, “our”). By accessing and using our website, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please refrain from using our website.

1. General Information

Zenfine Unie is a leading provider of high-quality household goods, based in Greenback, Tennessee, United States. We aim to offer a wide range of products to enhance your home. These Terms and Conditions are subject to change, and it is your responsibility to review them periodically. Changes will be posted on this page with the updated date. By continuing to use the website after such changes, you accept the modified Terms.

2. Use of the Website

You agree to use the Zenfine Unie website solely for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of, this website by any third party. You may not use the website for any illegal or unauthorized purpose, including but not limited to, fraudulent activities, spamming, or sending malware.

3. Orders and Payments

By placing an order through our website, you make an offer to purchase the selected products, which we may accept or reject. All orders are subject to availability, and we reserve the right to limit quantities. When you submit an order, you are required to provide accurate and complete information, including a valid shipping address and payment details.

• Pricing: Prices on the website are displayed in U.S. Dollars and are subject to change without prior notice. The price of products is as listed at the time you place your order.
• Payment: Payment must be made in full via accepted payment methods, including credit/debit cards and other online payment systems. By completing the checkout process, you authorize us to charge your selected payment method.
• Order Confirmation: You will receive an email confirming your order once it has been successfully placed. This confirmation does not guarantee that your order will be processed or shipped until it has been reviewed and accepted by us.

4. Shipping and Delivery

We provide shipping services within the United States. Delivery charges and times will vary based on the shipping method selected and the destination of the order. Please note that shipping times are estimated and may vary based on third-party carriers.

• Processing Time: Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
• Shipping Rates: Shipping costs are calculated during the checkout process based on the shipping method you select and the weight of the products.
• International Shipping: At this time, we do not offer international shipping. All orders are limited to U.S. addresses.
• Risk of Loss: Title and risk of loss for all products purchased through Zenfine Unie pass to you upon delivery to the carrier.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, please contact us immediately at info@zenfineunie.com.

• Return Policy: You have 30 days from the date of delivery to request a return for items that are damaged or defective. All returns must be in the original condition with packaging intact. Return shipping costs are the responsibility of the customer unless the product is defective.
• Refunds: Refunds will be processed to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to appear in your account.
• Non-Returnable Items: Certain items, including opened or used products, are not eligible for return unless they are defective.

6. Product Descriptions and Availability

While we strive to provide accurate and up-to-date information, we do not guarantee the accuracy, completeness, or reliability of the product descriptions, images, or pricing on the website.

• Product Availability: All product descriptions are subject to change without notice. We cannot guarantee that products will always be in stock or available for sale. If an item becomes unavailable after an order is placed, you will be notified, and we may offer a substitute product or a refund.

7. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Zenfine Unie or its licensors and is protected by copyright and intellectual property laws. You may not use any content or materials from this website for commercial purposes without obtaining explicit permission from Zenfine Unie.

8. User Accounts and Security

To use certain features of our website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized access to your account.

• Account Suspension or Termination: We reserve the right to suspend or terminate your account if we believe you have violated these Terms, engaged in fraudulent activities, or misused our website.

9. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information when you use our website.

10. Limitation of Liability

Zenfine Unie is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the website or the purchase of products, including but not limited to, any loss of profits, data, or business opportunities. In no event shall our total liability exceed the total amount paid by you for the product(s) in question.

11. Indemnity

You agree to indemnify, defend, and hold harmless Zenfine Unie, its affiliates, officers, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising out of or related to your violation of these Terms or your use of the website.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Tennessee, United States. Any disputes or claims arising from or related to these Terms shall be resolved exclusively in the state or federal courts located in Tennessee.

13. Force Majeure

We are not liable for any failure to perform or delay in performance of any of our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, labor disputes, or governmental actions.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Zenfine Unie
1135 Eloise West Rd
Greenback, Tennessee (TN), 37742
Email: info@zenfineunie.com
Phone: (865) 229-2272
Website: zenfineunie.com

15. Agreement

By using our website and purchasing products from Zenfine Unie, you acknowledge that you have read, understood, and agree to these Terms and Conditions.