Refund and Returns Policy
Effective Date: April 16, 2025
At ZENFINEUNIE, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy allows you to return products under the following terms.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
Timeframe: You may return most items within 30 days of the purchase date.
Condition: Items must be returned in their original, unused, and unopened condition, including all packaging, tags, and accessories.
Proof of Purchase: A valid proof of purchase, such as an order number or receipt, must be provided with your return request.
Non-Returnable Items: Some products are non-returnable, such as personalized items, opened electronics, or hygiene-related products. Please check product details for specific return restrictions.
2. Return Process
To initiate a return:
Step 1: Contact our customer service team at info@zenfineunie.com or call us at 079 1879 2476 to request a return authorization. Please provide your order number and details of the item you wish to return.
Step 2: Our team will guide you through the return process and provide a return shipping address.
Step 3: Package the item securely in its original packaging and ship it back to us within 7 days of receiving the return authorization.
Step 4: Once we receive your return, we will inspect the item. If it meets the eligibility criteria, a refund or exchange will be processed.
3. Refunds
Once your return is approved, we will issue a refund to your original payment method. Please note:
Refunds will be processed within 5-10 business days after we receive and inspect the returned product.
Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
If you received a product as part of a promotional offer or bundle, the refund amount may be adjusted based on the value of the promotion.
4. Exchanges
If you prefer an exchange, please inform our customer service team when you initiate the return. Exchanges will be processed once the returned item is received and inspected. If the desired replacement product is unavailable, you will be issued a refund.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately upon receipt, ideally within 7 days of delivery. We will arrange for a replacement or full refund, depending on the situation. You may be required to provide photographic evidence of the damage or defect.
6. Return Shipping Costs
Customer-Paid Returns: Unless the product is damaged or defective, the customer is responsible for return shipping costs.
ZENFINEUNIE-Paid Returns: If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
7. Late Returns
If you return an item after the 30-day return period, we may not be able to process your return, and the item may be returned to you at your expense.
8. Contact Information
If you have any questions or need assistance with your return, please don’t hesitate to reach out:
Email: info@zenfineunie.com
Phone: 079 1879 2476
Address: 54 Seafield Place, Forsinain, United Kingdom
Thank you for shopping with ZENFINEUNIE! We value your business and aim to make the return and refund process as smooth and straightforward as possible.