Refund and Returns Policy

Effective Date: February 27, 2025

At Zenfineunie, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, we offer a straightforward refund and returns policy to make your shopping experience as hassle-free as possible. Please review the terms below to understand our process and how to initiate a return or refund.

1. Eligibility for Returns

You are eligible to return most products within 30 days of the delivery date, provided that the item is unused, in its original condition, and in the original packaging. To qualify for a return, the product must not be damaged, altered, or missing any parts.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at info@zenfineunie.com or call us at (865) 229-2272 within 30 days of receiving your product. Please provide the following details when contacting us:

• Order number
• Product(s) you wish to return
• Reason for return

Our team will guide you through the return process and provide you with a return shipping label, if applicable.

3. Return Shipping Costs

• Return shipping fees are the responsibility of the customer, unless the product is defective or was incorrectly shipped.
• In cases where the return is due to a defective or incorrect product, Zenfineunie will cover the return shipping costs.

4. Refund Process

Once we receive the returned item and confirm that it meets our return criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that the refund may take 7-10 business days to appear in your account, depending on your payment provider.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Customized or personalized items (if applicable)
• Items that have been used, altered, or damaged
• Products on sale or clearance (unless otherwise specified)

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

7. Damaged or Defective Products

If your item arrives damaged or defective, please contact us immediately at info@zenfineunie.com with details and photos of the damage. We will arrange for a replacement or refund and cover any return shipping costs related to defective or damaged products.

8. Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible. We can attempt to cancel the order before it is processed and shipped. Once the order has been shipped, cancellation may no longer be possible, and you will need to follow the standard return process after receiving the product.

By purchasing from Zenfineunie, you agree to the terms outlined in this Refund and Returns Policy. We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page, along with the updated effective date.