Sales Policy for Zenfine Unie
Effective Date: January 8, 2025
At Zenfine Unie, we are committed to providing our customers with high-quality household goods at affordable prices. Our sales policy outlines the terms and conditions for purchasing from our online store. By making a purchase, you agree to the following terms:
1. Product Information
We strive to provide accurate descriptions, images, and prices for all products listed on our website. However, we cannot guarantee that every product description, image, or pricing is 100% accurate, and we reserve the right to correct any errors. Please contact our customer service team if you have any questions about a product before making a purchase.
2. Ordering Process
To place an order, select your desired items, add them to your shopping cart, and proceed through checkout. You will be asked to provide your shipping address, contact details, and payment information. Once your order is confirmed, you will receive an email confirmation with your order details. Orders are processed promptly and shipped according to our standard processing time.
3. Payment
Zenfine Unie accepts all major credit cards, PayPal, and other secure online payment methods. All payments must be made in full at the time of purchase. Orders will not be processed until payment is successfully received.
4. Shipping and Delivery
We offer standard shipping on all orders within the United States. Shipping times may vary depending on your location, but most orders are processed within 1-2 business days. Delivery times are estimated based on the shipping method selected. Zenfine Unie is not responsible for delays caused by third-party couriers or unforeseen circumstances.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receipt for a return or exchange. Products must be unused, in original packaging, and in resalable condition. Certain items, such as personalized or custom goods, may be ineligible for return. Please read our full return policy for more details.
6. Customer Support
If you have any issues or questions about your order, our customer support team is available to assist you. You can reach us by email at info@zenfineunie.com or by phone at (865) 229-2272. We aim to respond to all inquiries within 24 hours on business days.
7. Damaged or Defective Products
In the rare case that a product is received damaged or defective, please notify us immediately. We will work with you to arrange a replacement or refund. Be sure to keep all packaging materials and take photos of the damaged items to facilitate the process.
8. Privacy and Security
At Zenfine Unie, we prioritize the privacy and security of our customers. All personal information collected during the purchase process is used solely for order fulfillment and communication. We do not share your information with third parties without your consent. For more details, please refer to our Privacy Policy.
9. Changes to the Sales Policy
Zenfine Unie reserves the right to amend this sales policy at any time without prior notice. Any updates will be posted on our website, and the changes will take effect immediately upon posting.
By purchasing from Zenfine Unie, you agree to comply with this sales policy and all applicable terms and conditions. Thank you for choosing Zenfine Unie for your household goods needs!
Contact Information
Zenfine Unie
1135 Eloise West Rd, Greenback, TN, United States
Email: info@zenfineunie.com
Phone: (865) 229-2272
Website: zenfineunie.com