Shipment Policy

Effective Date: April 16, 2025

At ZENFINEUNIE, we are committed to delivering your household appliances in a timely, safe, and efficient manner. Our Shipment Policy outlines the shipping process, including delivery methods, shipping times, and responsibilities.

1. Shipping Methods

We offer a variety of shipping options based on your location, the size and weight of your order, and your preferences. Available shipping methods will be presented at checkout, and you can choose the one that best fits your needs. Our shipping partners include reliable carriers to ensure that your order reaches you as quickly and safely as possible.

2. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • Shipping Location: Your delivery address (domestic or international).

  • Product Weight and Size: Larger and heavier items may incur higher shipping costs.

  • Shipping Method: Depending on the selected shipping option, the cost may vary.

The shipping fee will be clearly displayed during the checkout process before you complete your order.

3. Delivery Times

While we strive to fulfill all orders as quickly as possible, delivery times may vary depending on several factors, including your location and product availability.

  • Domestic Orders (within the UK): Delivery typically takes 5-7 business days after the order is processed, depending on the selected shipping method.

  • International Orders: For international orders, delivery times vary depending on the destination country. Please allow 7-21 business days for international shipping.

Please note that these are estimated delivery times and are subject to change based on factors like holidays, weather conditions, or delays from the shipping carrier.

4. Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive an order confirmation email once your order has been successfully placed, and a shipping confirmation email with tracking information once your order has been dispatched.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. You may track your order directly on the shipping carrier’s website for real-time updates on your delivery.

6. Delivery Issues

While we take every precaution to ensure timely and accurate deliveries, there may be rare instances where delays occur or issues arise, such as:

  • Lost or Damaged Items: If you receive a damaged or incorrect item, please contact us immediately at info@zenfineunie.com or call 079 1879 2476. We will work with you to resolve the issue by offering a replacement or refund, depending on the situation.

  • Shipping Delays: If your order is delayed due to unforeseen circumstances (e.g., weather, customs, or carrier delays), we will keep you informed and make every effort to resolve the situation as quickly as possible.

7. Delivery Responsibilities

  • Shipping Risk: Once your order has been shipped, the risk of loss or damage is transferred to the customer. We recommend inspecting your order upon delivery and reporting any issues within 7 days.

  • Address Accuracy: It is your responsibility to ensure that the shipping address you provide is accurate. We cannot be held liable for delays or lost packages due to incorrect or incomplete address information. If there is an error in the shipping address, please contact us immediately to make corrections before your order is shipped.

8. International Shipping

We offer international shipping to select countries. If you wish to ship to a country outside the United Kingdom, please check our list of available destinations at checkout. Keep in mind that international shipping fees and delivery times may vary. Any customs duties, taxes, or import fees are the responsibility of the customer and are not included in the product price or shipping fee.

9. Shipping Restrictions

There may be some restrictions on shipping to certain locations due to product size, weight, or regulations. In these cases, you will be notified before completing your purchase. We may not be able to ship certain items to all destinations, particularly international locations with specific import restrictions.

10. Contact Us

If you have any questions or concerns about shipping, please feel free to reach out to our customer support team. We are here to assist you with any inquiries regarding your order’s shipment status or delivery.

  • Email: info@zenfineunie.com

  • Phone: 079 1879 2476

  • Address: 54 Seafield Place, Forsinain, United Kingdom