Shipment Policy

Effective Date: January 8, 2025

At ZenFineUnie, we aim to ensure that your orders are shipped promptly and safely. Our Shipment Policy provides you with detailed information on shipping methods, delivery times, and other essential aspects of shipping when shopping on www.zenfineunie.com.

1. Order Processing Time

We work to process all orders promptly. Orders placed on our website are typically processed within 1-2 business days. During busy times or promotions, processing may take slightly longer, but we will keep you updated if any delays occur.

  • Business Days: Orders are processed Monday through Friday, excluding public holidays.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options, and we aim to deliver your products as quickly as possible. Here are the shipping methods we offer:

  • Standard Shipping: Domestic orders are delivered within 3-7 business days. International delivery times may vary based on your location and the destination country.
  • Expedited Shipping: If you require faster shipping, we offer expedited services, with deliveries typically occurring within 1-3 business days after shipment. Expedited shipping comes with an additional fee.
  • International Shipping: We ship internationally, and delivery can take 7-14 business days, depending on the country, customs processing, and other factors.

Shipping fees are calculated based on the size, weight, and delivery destination of your order. All shipping costs are clearly displayed during the checkout process before you finalize your order.

3. Tracking Your Order

After your order has shipped, you will receive a tracking number via email. This allows you to monitor your shipment and receive updates on the delivery progress. If you experience any issues with tracking or need further assistance, don’t hesitate to contact us.

4. Shipping Address

Please double-check that the shipping address you provide during checkout is correct. Incorrect or incomplete addresses can cause delays or delivery issues. We are not responsible for any delivery issues caused by inaccurate address information.

  • P.O. Boxes: Some carriers allow us to ship to P.O. Boxes, but for faster delivery, we recommend using a physical address.

5. Shipping Fees and Free Shipping

Shipping costs are calculated based on the weight of the items and your delivery location. However, we offer free shipping on orders that meet a specified minimum value. This offer will be displayed during checkout.

6. Delivery Delays

While we strive to ensure prompt delivery, external factors such as extreme weather, customs delays, and issues with the carrier may cause delays. We cannot be held responsible for delays caused by these factors, but we will work with you to resolve any problems.

  • Customs Duties and Taxes: For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost.

7. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 5 business days for assistance. We will work with you to resolve the issue and provide a refund or replacement.

  • Damaged Products: If the items are damaged upon arrival, please take photos of the product and packaging, and contact us immediately for a resolution.

8. Refused or Incorrect Shipments

If your order is returned due to a refusal or incorrect shipping address, we may contact you to arrange a reshipment. Additional shipping fees may apply for reshipment.

9. Contact Us for Shipping Inquiries

For any shipping-related questions or concerns, feel free to contact us:

ZenFineUnie
Street: 1135 Eloise West Rd Greenback, Tennessee (TN), United States
Phone number: (865) 229-2272
Email: info@zenfineunie.com
Website: zenfineunie.com